What Debugly does
Debugly is a bug reporting tool. QA teams and developers use it to describe bugs in plain English. Our AI searches your connected codebase, identifies the likely root cause, and creates a structured issue on GitHub. That is the entire product.
What we collect
- Account information — your name, email address, and workspace name when you sign up.
- Codebase index — when you connect a GitHub repository, we index your code files to enable semantic search. We store vector embeddings and file excerpts in our database. We do not store your full source files permanently.
- Bug reports — the text you type into the extension, screenshots you capture, console logs, and network logs you choose to attach.
- Usage data — which features you use, how many issues you create, and basic product analytics (via PostHog) to help us improve the product.
- Payment information — handled entirely by Stripe. We never see or store your card details.
How we use your data
- To provide the service — searching your codebase, generating issues, syncing with GitHub.
- To send transactional emails — invite emails, payment confirmations, and service notices.
- To improve the product — aggregate, anonymised usage analytics only. We do not sell your data.
- To enforce billing limits — tracking issue counts per workspace per month.
Your code and AI processing
When you report a bug, relevant excerpts from your indexed codebase are sent to OpenAI's API to generate the root cause analysis. This means portions of your code are transmitted to OpenAI subject to their privacy policy. OpenAI does not use API data to train their models by default.
If your codebase contains sensitive secrets or credentials, you should remove them before connecting your repository. We recommend using environment variables and a .gitignore for secrets, which you should already be doing.
Data storage and security
- All data is stored in Supabase (PostgreSQL) hosted on AWS infrastructure.
- Screenshots and screen recordings are stored in encrypted cloud storage (Supabase Storage).
- All data is transmitted over HTTPS.
- GitHub access tokens are stored encrypted and scoped to the minimum permissions required.
Data retention
Your data is retained for as long as your account is active. If you delete your workspace, your issues, codebase index, and associated data are permanently deleted within 30 days. You can request immediate deletion by emailing us.
Third-party services
- GitHub — for repository access and issue creation. Governed by GitHub's privacy policy.
- OpenAI — for AI analysis. Code excerpts are sent to their API.
- Stripe — for payment processing. We never handle card data directly.
- PostHog — for product analytics. Data is anonymised and used only to improve Debugly.
- Resend — for transactional emails.
Your rights
You can at any time:
- Export your data by contacting us.
- Delete your account and all associated data.
- Disconnect your GitHub repository, which removes the codebase index.
- Opt out of analytics by contacting us.